Legal

Terms and Conditions

Last updated: 29 October 2026

Welcome to the website of IT Easy Master Solutions d.o.o. (“ITEMS”, “we”, “us” or “our”). These Terms and Conditions (“Terms”), together with our Privacy and Cookies Policy, govern your use of the website www.items.rs and the services offered through it (the “Service”). “You” refers to any user or viewer of the Service.

By browsing or using the Service you agree to these Terms. If you disagree with any part of them, please do not use the Service.

1. Introduction

Your access to and use of the Service is conditional on your acceptance of and compliance with these Terms, which apply to all visitors, users and others who access or use the Service.

If these Terms conflict with a separate written agreement (“Agreement”) between ITEMS and a company that purchases an ITEMS service (“Customer”), the Agreement prevails with respect to use of the Service by that Customer's employees. “Authorised Users” means employees of such a Customer and other authorised users of the Restricted Areas (defined below).

You must be at least 16 years old to use the Service. By using it, you confirm that you are.

How we handle personal data and cookies is described in our Privacy and Cookies Policy.

2. Registration and accounts

Access to some parts of the Service (“Restricted Areas”) is limited to Authorised Users to whom we issue usernames and passwords. You may not access Restricted Areas unless you have received credentials from us. You may not use another person's password. You may, however, use a password issued to your employer if your employer is a Customer and has authorised you to do so, subject to any licensing restrictions in its Agreement with ITEMS.

You are responsible for safeguarding your password and for any activity under it, whether the password is with our Service or a third-party service. You must not disclose your password to anyone, and you must notify us immediately if you become aware of any security breach or unauthorised use of your account.

You may not use as a username a name of another person or entity, a name that is not lawfully available for use, a name or trademark subject to someone else's rights without authorisation, or a name that is offensive, vulgar or obscene.

3. Intellectual property

The Service and its original content, features and functionality are and will remain the exclusive property of ITEMS and its licensors. The Service is protected by copyright, trademark and other laws of Serbia and other countries. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

4. Acceptable use

Subject to these Terms, you may view pages of the website in a web browser and use the website's services through a web browser.

Unless you own or control the relevant rights, you must not:

  • republish material from the website, including on another website;
  • sell, rent or sub-license material from the website;
  • show any material from the website in public;
  • exploit material from the website for a commercial purpose;
  • redistribute material from the website.

You must not:

  • use the website in any way that causes, or may cause, damage to it or impair its performance, availability or accessibility;
  • use the website in any way that is unlawful, fraudulent or harmful, or in connection with any unlawful, fraudulent or harmful purpose;
  • use the website to copy, store, host, transmit or distribute any spyware, virus, Trojan horse, worm, keystroke logger, rootkit or other malicious software;
  • carry out systematic or automated data collection (including scraping, data mining, extraction and harvesting) without our express written consent;
  • access or interact with the website using any robot, spider or other automated means, except for search engine indexing;
  • use data collected from the website for direct marketing (email, SMS, telemarketing or direct mail), or to contact individuals, companies or other entities.

Where you provide personal data to us, you confirm that you have obtained all necessary consents and authorisations to do so and that you are not violating any law or the rights of any person. Failure to do so is a breach of these Terms and may result in immediate termination of your account.

5. Breaches of these Terms

Without prejudice to our other rights, if you breach these Terms in any way, or we reasonably suspect that you have, we may:

  • send you one or more formal warnings;
  • temporarily suspend or permanently prohibit your access to the website;
  • ask your internet service provider(s) to block your access to the website;
  • commence legal action against you, for breach of contract or otherwise;
  • suspend or delete your account.

If we suspend, prohibit or block your access to the Service or any part of it, you must not take any action to circumvent this, including creating or using a different account.

6. Disclaimer of warranties

Your use of the Service is at your own risk. The Service is provided on an “as is” and “as available” basis, without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

ITEMS, its subsidiaries, affiliates and licensors do not warrant that:

  • the Service will function uninterrupted, securely or be available at any particular time or place;
  • any errors or defects will be corrected;
  • the Service is free of viruses or other harmful components;
  • the results of using the Service will meet your requirements.

We may discontinue or change any or all website services, or stop publishing the website, at any time and at our sole discretion, without notice or explanation. Unless these Terms expressly provide otherwise, you will not be entitled to any compensation if we do so.

7. Limitation of liability

To the extent permitted by law, ITEMS and its directors, employees, partners, agents, suppliers and affiliates shall not be liable for any indirect, incidental, special, consequential or punitive damages — including loss of profits, data, use, goodwill or other intangible losses — resulting from:

  • your access to, use of, or inability to access or use the Service;
  • any conduct or content of any third party on the Service;
  • any content obtained from the Service;
  • unauthorised access to, use of or alteration of your transmissions or content,

whether based on warranty, contract, tort (including negligence) or any other legal theory, and whether or not we have been informed of the possibility of such damage. Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for damage caused intentionally or by gross negligence.

You agree not to bring any claim personally against our officers or employees in respect of losses you suffer in connection with the Service or these Terms. This does not limit the liability of the company itself for the acts and omissions of its officers and employees.

If you have a dispute with another user arising from or connected with your use of the Service, you release ITEMS from all claims, demands and damages of every kind arising out of that dispute.

8. No professional advice

Any information provided by ITEMS employees or agents — by phone, email, letter or otherwise — is intended solely as general guidance on the use of the Service. It is not legal, tax, medical, accounting or other professional advice. The content of the website is general information, not specific professional advice. You are responsible for evaluating, and bear all risks associated with, the use of any content, and you are encouraged to obtain advice from qualified professionals.

The Service may contain links to websites or services that are not owned or controlled by ITEMS. We have no control over, and assume no responsibility for, their content, privacy policies or practices, and we are not liable for any damage or loss caused by your use of them. Please read the terms and privacy policies of any third-party website you visit.

10. Governing law

These Terms are governed by and construed in accordance with the laws of the Republic of Serbia, without regard to its conflict of law provisions.

If we do not enforce any right or provision of these Terms, that is not a waiver of the right. If any provision is held invalid or unenforceable by a court, the remaining provisions remain in effect. These Terms, together with our Privacy and Cookies Policy, constitute the entire agreement between you and us regarding the Service and replace any previous agreements on the subject.

11. Changes to the website

We may modify or discontinue the website, including the Restricted Areas, temporarily or permanently, at any time and with or without notice. We are not liable to you or any third party for any modification, suspension or discontinuation of the Service.

12. Electronic contracting

You agree that a printed version of these Terms and of any notice given in electronic form is admissible in judicial or administrative proceedings to the same extent and under the same conditions as other business documents and records originally generated and kept in printed form.

13. Changes to these Terms

We may modify or replace these Terms at any time. If a change is material, we will try to give at least 30 days' notice before the new Terms take effect; what counts as material is determined at our discretion. By continuing to use the Service after the changes take effect, you agree to the revised Terms. If you do not agree, please stop using the Service.

14. Contact us

This website and our applications are owned and operated by IT Easy Master Solutions d.o.o., Bogdana Tirnanića 2/1, 11108 Belgrade, Serbia, PIB 110554596.

If you have any questions about these Terms, contact us at office@items.rs or visit www.items.rs.